At Haruware, we are committed to providing a reliable shopping and shipping experience. Below are the details of our shipping policy:

1. Shipping Areas
   We offer worldwide shipping. Please note that shipping times and costs may vary depending on your location.
2. Order Production and Processing Time
   For our products, the production and processing time is 15-20 business days. Before shipping, we will send you pictures of the finished product for your review and approval.
3. Shipping Time

• Domestic Vietnam: 3-5 business days
• Domestic USA: 7-10 business days
• International Shipping: 7-21 business days
  Note: In rare cases, international shipping to some countries may take 4-8 weeks or longer for countries listed as having slow delivery.

Please be aware that shipping times may vary due to:

• Strikes
• Pandemics
• Bad weather
• Time of year (e.g., holiday season)
• Large or bulky items
• Carrier errors

In case any of the above situations occur, we are committed to providing you with full updates based on the information we receive.

1. Shipping Costs and Import Taxes
   Shipping costs will be calculated at checkout based on the delivery address and the weight of the order.
   Shipping to certain countries may incur additional charges due to geographic location.
   Haruware is not responsible for any import taxes, customs duties, or additional fees that may arise in any circumstance.
2. Refused or Unaccepted Shipments
   In the case of:

• The customer refuses to accept the delivery in the destination country
• The carrier has attempted delivery multiple times to the address provided by the customer
• The delivery status shows the package has been delivered to the address provided by the customer

Haruware reserves the right to abandon the package and will not be responsible for issuing a refund.

1. Order Tracking
   Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your order on the carrier's website.
2. Damage or Loss During Shipping
   If your order is damaged or lost during shipping, please contact us via email at [support@haruware.com] within 7 days of receiving your order. Kindly attach photos of the damaged product for us to provide prompt assistance.
3. Order Changes or Cancellations
   If you need to change or cancel your order, please contact us via email at [support@haruware.com] as soon as possible. However, if the order has already been shipped, we cannot make any changes.
4. Shipping Inquiries
   If you have any questions regarding shipping, please reach out to our customer support team via email at support@haruware.com.

Thank you for choosing HARUWARE! We are excited to partner with you and provide you with unique and high-quality products!